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About Pondh2o

Pondh2o – Pond Products & Equipment Supplier

Pondh2o and Pondh2o.com are the registered brand names of United Aquatics, LLC. based in Marlton, New Jersey. We ship from a facility in Connecticut, carrying $1.2m of inventory usually the same day.

We import and export quality Water Garden and Pond products to the world pond market bringing to you unusual or hard to find products at a GREAT price.

Our love for the pond market started over 30 years ago.  We love this industry, whether it be in a garden pond or fountain, in a beautiful cold water or marine aquarium! Over the last decade, this passion for aquatics and an equally important desire for excellent customer service has led Pondh20 to drive for superb aquatics equipment, superior service and amazing, money-saving prices for our customers.

We’ve also learned that aquatics enthusiasts develop at all stages in life, and while some are experts themselves, others need a little help to get started. Because of this, you will notice our product range is vast.  If you are looking for something specific and don’t see, let us know.  We will make every effort to help you.

Our Mission is not to be a just another pond source but a leader in the industry offering great pond products, items and supplies with exceptional service.  Give us a try and see for yourself!!

Pondh2o Terms & Conditions

Payments

All Payments made to Pondh20 are taken by third party secure gateways.  Pondh2o makes every effort to protect your online purchase.  We accept Major Credit cards; Visa, MasterCard, American Express and Discover or pay with your PayPal account.  Once payment has been confirmed the order will go for processing.  Most orders received before 2 pm (EST) ship same day Monday thru Friday (excluding Major US Holidays).

Refund requests will be refunded to the payment method of the order.

Shipping

We use UPS or USPS to ship items, we use at our discretion so we offer a great delivery service.  Orders, if placed before 2:00 pm E.S.T. are shipped that day.  Tracking will be uploaded within 24  hours of order dispatch.  Orders over $50.00 ship for free. Orders shipping outside of the U.S. cost is based on the weight.

Returns

Returns are accepted up to 30 days from receipt of the order.  We will accept undamaged and unused products.

In the unlikely event of  a  incorrect item shipped Pondh2o will pay for return shipping, any other returns are the responsibility of the buyer. Please email for a RMA number for order tracing upon receipt.  We will refund your  money after receiving that undamaged product within 5-7 days.

Your Details

Pondh2o respect your privacy and do not pass or sell your customer data. We only use your data reference to shipping methods and providers. Every effort is made to ensure our privacy policy is in strict compliance with new General Data Protection Regulations that went into effect May 25, 2018.

Concerns/Problems

Our office is in New Jersey and hours are from 9 am to 5 pm (EST), Monday thru Friday.  Our preferred form of contact is email [email protected] or  https://www.pondh2o.com/contact-pondh2o/ . We pride ourselves on our customer service, please give us an opportunity to correct any issues before leaving feedback.  We are here to help.

 

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