About PondH2o
PondH2o – Pond Products & Equipment Supplier
PondH2o and Pondh2o.com are the registered brand names of United Aquatics, LLC. based in Marlton, New Jersey. Online pond products only. We ship from a facility in Connecticut, carrying $1.2m of inventory usually the same day.
We import and export quality Water Garden and Koi Fish Pond products to the world pond market bringing to you unusual or hard to find products at a GREAT price. Take a look at our shop to see our wide range of pond products, including pond filters, pond pumps, aquatic plant baskets, solar products, water treatments pond tools, our Heavy Duty Range of interchangeable pond maintenance nets, and so much more.
PondH20’s love for the aquatic market started over 30 years ago. We love this industry, whether it be in a garden pond or fountain, or a beautiful cold water or marine aquarium! Over the last decade, this passion for quality aquatic products and an equally important desire for excellent customer service has led Pond H20 and AquariumH2o.com to drive for superb aquatics equipment, while providing superior service and amazing money-saving prices for our customers.
We’ve also learned that aquatic pond enthusiasts develop at all stages in life, and while some are experts themselves, others need a little help to get started. Because of this, you will notice our product range is vast. We also have an Information Center, where we provide great tips and useful information. If you are looking for something specific and don’t see, let us know. We will make every effort to help you.
Our Mission at PondH20 is not to be a just another pond source but a leader in the industry offering great water garden pond products, including pond liners, pond cover netting, skimmer nets, fish catching nets, pond protection items, pond plant gravel and koi supplies with exceptional service. Give us a try and see for yourself!!
PondH2o Terms & Conditions
Concerns/Problems
Our office is in New Jersey and hours are from 9 am to 5 pm (EST), Monday thru Friday. Our preferred form of contact is email sales@unitedaquatics.com. We pride ourselves on our customer service, please give us an opportunity to correct any issues before leaving feedback. We are here to help.
Coupons
Coupons cannot be combined with other offers and are limited to one use per customer.
Payments
All Payments made to PondH20 are taken by third party secure gateways. PondH2o makes every effort to protect your online purchase. We accept Major Credit cards; Visa, MasterCard, American Express and Discover or pay with your PayPal account. Once payment has been confirmed the order will go for processing. Most orders received before 2 pm (EST) ship same day Monday thru Friday (excluding Major US Holidays).
Refund requests will be refunded to the payment method of the order.
Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. PLEASE INCLUDE A COPY OF YOUR PACKING SLIP AND YOUR NAME AND ADDRESS OR ORDER NUMBER.
In the unlikely event of an incorrect item shipped Pondh2o will pay for return shipping, any other returns are the responsibility of the buyer. Your refund will be processed within 5-7 days.
Shipping Returns
To return your product, you should mail to:
United Aquatics, LLC., C/O AFLLC, 22 Shelter Rock Lane, Unit #33, Danbury, CT 06810
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you would like to forward tracking to us, please email info@pondh2o.com
Need help? Contact us at info@pondh2o.com for questions related to refunds and returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain 5-7 days.
Shipping
Our preferred shipping companies are UPS or USPS, used at our discretion so we can offer a great delivery service. Orders, if placed before 2:00 pm E.S.T. are shipped that day. Tracking will be uploaded within 24 hours of order dispatch. Orders over $49.00 ship for free. Orders shipping outside of the U.S. cost is based on the weight. If you feel our software is charging too much for shipping, please let us know and we will provide a true shipping quote.
Your Details
PondH2o respect your privacy and do not pass or sell your customer data. We only use your data reference to shipping methods and providers. Every effort is made to ensure our privacy policy is in strict compliance with new General Data Protection Regulations that went into effect May 25, 2018.
Pond Liner Guarantee Terms & Conditions
All of our Pond Liners for sale offer a fixed term guarantee of which the term length depends on the manufacturer or product purchased. All purchases regardless of material type or guarantee length must adhere to the below to maintain guarantee period:
- Installed as per manufacturers recommendation and instructions.
- Suitable underlay is used to stop puncture of the membrane by rocks or roots. This is not to be paper, cardboard, carpet or any material not manufactured and sold as pond underlayment.
- Pond liner is not subject to mechanical damage.
- Pond water level is maintained and general care is taken regarding cleaning.
Please retain your order number or receipt as proof of purchase. We can only accept warranty claims with this information. Any other claim will be rejected as ‘unknown age of membrane’. United Aquatics LLC will replace free of charge including shipping charges same or similar item of original purchase at our discretion.
United Aquatics LLC accept no liability for replacement costs or any other costs associated with the replacement membrane been installed or original purchase been removed. United Aquatics LLC is not responsible for any loss of aquatic life or damage done to buildings or structures due to water leaks or similar events.
Purchase of the pond liner membrane acts as agreement of the above Pond Liner Guarantee Terms & Conditions. If you are not in agreement please return the pond liner unused and still in original packaging for a full refund of the purchase cost.
About Pondh2o Product Warranty
The majority of products hold a 1 year warranty, covering manufacturing defects. Unless stated otherwise products are covered from manufacturer defect for a period of twelve months from date of purchase. The warranty excludes normal wear and tear, deterioration from the natural aging process, or improper care of the product. PondH2o will repair or replace the defective product. You will be responsible for all return shipping charges. We will be responsible for the shipping cost to have the replacement returned to you. Please contact us immediately to start a warranty claim.
